Question 1

Do I have to pay customs charges for my order?

Accepted Answer

Unfortunately Vintage Oriental is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Vintage Oriental. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Question 2

How do I know you have received my order?

Accepted Answer

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Question 3

Can I make changes to my order?

Accepted Answer

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse.

Question 4

What should I do if I receive an incorrect or faulty item?

Accepted Answer

We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info:
Your name
Your order number
Product name & code (this can be found on your order confirmation email)
Picture of the fault / incorrect item

Question 5

What if I paid and there is no more stock?

Accepted Answer

We are so sorry about that. We will refund your money straight away!

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Frequently Asked Questions

Do I have to pay customs charges for my order?

How do I know you have received my order?

Can I make changes to my order?

What should I do if I receive an incorrect or faulty item?

What if I paid and there is no more stock?